So for me the psychology of persuasion is using one or another of these six principles.  They are, for example, reciprocation – where we give something to...

Gender equality has come a long way. The milestones are easy to plot out, from voting rights to decreasing barriers for women entering the workforce. Examples of overt discrimination that...

I actually think that the Chief Information Officer, in principle should or could be in charge but I don’t think it’s going to happen because they do sit in isolation. In fact, what...

You might wake up every morning sure that you will spend your day listening better, being more patient or watching less television...

What I think is so fascinating about sales is that it’s something that – ultimatel when it's done well, when it’s done right – is something that is fundamentally human...

You are a machine. Let’s own up to the truth right now: You are a finely-tuned, advice-giving machine. For years you’ve been trained, nurtured, encouraged...

I have no magic answer to how I got through the head injury. And I don’t think you ever really completely do, because that kind of injury, which is called a diffuse axonal injury, injures...

Once, while I was washing my hands in an airport restroom, the woman at the sink next to me turned and said, “I’m really sorry, but are you...” She paused, and rather than...

So what does it take to be considered strategic today? Everyone wants to be considered strategic, it’s the holy grail of promotions, of getting that capital if you’re an...

When I returned to Tangerine in Canada, from spending time at the Tangerine US business (then known as ING DIRECT), I discovered that certain people were taking all the...

So let’s take a look at this topic from two angles. First, from the consumer angle. I hate to tell you that every trace you leave behind you will not just...

We humans are social animals that inhabit varied environments. Each social event where we might aspire to lead is therefore bound to be highly situational, and to this point...

It is easier for me to start by telling you what leadership is not, so leadership is certainly not about being in front and turning around and seeing a bunch of people behind...

To create extraordinary in your life, perfection is not required, but a degree of foolishness is.  When I cofounded the company that became WeddingChannel.com, I was only 24, so I certainly...

So there are a few common failure paths that I see that organizations take when they are creating their high potential strategy. The first is around defining the high potential pool incorrectly...