Is Your Customers' Experience Designed Ethically?
For me, privacy is a huge issue. I want everyone to step up and become a guardian for ethics. Why? Because at the end of the day if you're messing up with ethics...
For me, privacy is a huge issue. I want everyone to step up and become a guardian for ethics. Why? Because at the end of the day if you're messing up with ethics...
Growing revenue in a world where there’s so much economic uncertainty it can be troublesome trying to connect the two - I think that economic challenges...
I think corporations have a really hard time. I speak to a lot of consumer packaged-goods marketers and I have some good friends who are that and...
I would say if you have work in your organization that doesn’t require people to work interdependently with others to collaborate, to reach across silos...
Some of the key takeaways that are applicable for sales professionals from my book, “Your Network Is Your Net Worth,” is...
I’m the opposite of a leader. I’m a lone wolf. I’m such a non-team player that when I got my dream job, which was working at the New...
Shopping has changed a lot over the years. I think in the old days it was an exciting thing going on, perhaps it was even entertaining, but now it’s become a routine...
Leadership has more to do with vision and direction – like, where are we all going as a group? Who’s leading us somewhere? Managing is more in the weeds. It’s more about...
I think that every time we are present in a stressful moment, people respond to us in a different way. They respond to us as someone who is confident and...
I think maybe more customers have the ability to come and go and find information about organizations. To find out who’s good and who’s bad and all...
There’s a lot of different things that you can do to lean into uncertainty to harness force for good and not on it destroys and...
I think risks are something very easy to generalize, and say, “oh just take a risk, whatever.” But if you have a mortgage and you have children to go to school...