The science of self-assurance is the genes. We’ve gone through a lot of work with neuroscientists who are looking at the genes that predetermine whether...

Of the 21 strategies that I identify, that we can use to make or break our habits, the Strategy of Reward was one of the most difficult for me to understand...  

Well my principle is to do something which is not illegal. I basically would do my daily routine as everyone would ask me to do but then I would have a pocket of...

When I started G Adventures in 1990, the travel industry looked quite different than it does now. “Packaged” experiences were the norm and travel...

With the advent of the mobile device being something that’s in everybody’s pocket, one of the things that we wanted to tap into was...

There is a lot of hype and buzz around business intelligence. Companies are investing millions of dollars in business intelligence...

Every customer interaction is an opportunity to not just make a customer happy but to create a moment worth talking about. Kick your usual...

I think today in the world that we live in social media, you know social media is just a word of mouth jet stream – it’s just really important to create marketing that is worth talking ab

I recently wrote a book called, “An Astronaut’s Guide To Life On Earth.” There are all sorts of challenges in flying in space. A lot of them are technical...

One of the struggles of a communicator is the internal pressures of what is being demanded that you convey. You’ve got your boss saying...

I think this idea of audience development is kind of new in some ways. For many, many years marketers have tried to build a community or get...

In the course of my work as a leadership advisor, I work with all kinds of leaders tasked with all kinds of responsibilities and challenges...

To me, I wake up every morning and decide what I jump into. You know, I don’t do anything, and I do everything, and so that’s leadership. I do believe you...

I think generally people in kind of management science, they call them leadership thinkers, are moving away from the idea of management because it sort of...

We humans are social animals that inhabit varied environments. Each social event where we might aspire to lead is therefore bound to be highly situational, and to this point...